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October 19, 2017 at 1:00 pm 
thru October 19, 2017 at 2:00 pm 


This is a free event


This is an online webinar

Customer experience is driving the way in which financial services firms, banking, insurance, and capital markets organizations are transforming their strategy. Tune in for this webinar to learn how to provide personalized, predictable, and proactive service across all operational channels in an omni-channel manner. The reality is that financial services firms that focus on the customer experience and provide the channel in which customers want to communicate, will outperform the competition.


omni-channel customer experience


Key Takeaways:

  • Customer service industry trends and insight on how financial services firms can benefit from best practices outside our industry
  • High performance financial services trends that drive customer retention and customer cross-sell and up-sell strategies
  • Key innovations in the customer experience and service industry
  • Latest updates from Microsoft Dynamics that are driving this omni-channel customer experience transformation