October 12, 2017 at 8:00 am 
thru October 12, 2017 at 10:30 am 


This is a free event


Vantage Venues

150 King St. West, Toronto, Ontario MH5 1J9

Start your morning with discovery, insights, and innovation by joining us for breakfast at Vantage Venues, Formerly St. Andrew’s Club & Conference Centre.

Customer experience is driving the way in which banking, insurance, and capital markets organizations are transforming their strategy. Join us for breakfast to gain insight on how to provide personalized, predictable and proactive service with an omni-channel approach.

8:00 am – Registration and Breakfast

8:30 am – Innovation in Customer Experience
Kate Leggett, VP, Principal Analyst, Forrester

9:30 am – The Customer Loyalty Foundation: High Performance Customer Experiences Empowered by the Microsoft Stack
Greg Moser, FSI Director, PowerObjects

10:15-10:30 am – Networking