The seventh-largest social housing organization in the U.K., Sovereign is now in the middle of a several-stage digital transformation strategy. A key component of the strategy is to implement a customer-focused and scalable technology solution – Dynamics 365 – with the help of PowerObjects.
Due to a series of recent mergers, Sovereign was trying to manage with several different technology systems and processes. They needed to get back to a single way of working across all of their different offices.
After weighing several options, Sovereign selected Dynamics 365 because it is extendable for the future, deployable into the cloud, and promotes configuration over code – in the rapidly changing social housing market, these were must-have deliverables.
+ All housing officers are now centrally scheduled, ensuring the right person is assigned to the right customer at the right time.
+ Multiple systems are now pulled into one view, providing Sovereign with a real-time, 360° view of each customer.
+ They now have the ability to deliver service to customers when they need it and via the customer’s desired channel.
PowerObjects is an extremely capable partner. They give me confidence that they can deliver the vision that we've set out and together I think we'll deploy something extraordinary within Dynamics 365.
- Christian Digance, CRM Product Owner, Tenancy Management
PowerObjects, an HCL Technologies Company is a leader in delivering Microsoft Business Applications solutions and the Dynamics 365 workloads through unparalleled offerings of service, support, education, and add-ons. Winner of the 2018 Microsoft US Partner Award for Business Applications in Dynamics Customer Service, PowerObjects strives to be the number one Microsoft Business Applications Provider in the world by delivering solutions that help organizations increase productivity, streamline business processes, and build better relationships.