NHS Fracture Clinic – PowerPack Case Study
Perfecting a CRM Portal with PowerPacks
PowerEmail sends automatic emails based on the triggering of the first trigger emails from a referral. When VFC receives a referral, the first email is triggered by PowerEmail, and then there’s a series of email triggers that are set up for the surveys and the outcome measures.
VFC uses PowerWebForm to gather patient information including telephone number, email address, and then gives us a diagnosis of the injury and how A&E have treated that injury. Then it asks them for their name and location that they’re referring from so that VFC can track that information. Using PowerWebForm’s dropdown boxes to select a diagnosis results in determining accuracy in diagnoses provided.
By utilizing PowerWebTraffic, VFC can monitor how people are interacting or not interacting with the portal.
Because VFC receives numerous referrals daily, they needed something that would let them view all referrals instead of having to open every referral individually to go through and look at the cases.
PowerGrid brings the referrals into a grid format so VFC can view the cells that are relevant to them in order to make a diagnosis. Patient information is entered into PowerGrid while an orthopedic consultant is reviewing a case.
PowerGrid allows VFC to easily view 24-hours-worth of work to code it all in one place. Once the correct diagnosis is entered, it automatically links to the correct protocol, which is then emailed to the patient once the diagnosis and the patient’s email address is confirmed.
PowerAutoNumber automatically assigns a unique identifiable number to referrals as they come in.