Blue Cross and Blue Shield of Kansas City

Blue Cross and Blue Shield of Kansas City

Blue Cross and Blue Shield of Kansas City worked with PowerObjects to road map a Microsoft Dynamics CRM Cloud Solution that could scale to the whole organization.

 

Challenge

Blue KC needed to modernize their CRM and automate business processes. They also needed a single source of truth for customer data.

Solution

PowerObjects developed a roadmap for rolling out Microsoft Dynamics CRM Online throughout Blue KC’s entire organization. They also provided change management services.

Key Benefits

One platform in the cloud with all customer data. Sales processes built into CRM, with the ability to access and update from the field. Dashboards to provide key insights into business health.

We decided early on to do the roadmap process with PowerObjects, and it was an awesome experience. The advantages that came out of the roadmapping project were a clear understanding of what areas could benefit the most, what internal resources it would take, and how it would impact financials for the entire implementation.

- Lynn Giron, IT Director of Development Operations