tips-and-tricks
USD and the CSR: Part Three – Rules
May 2, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.

tips-and-tricks
USD and the CSR: Part Two – Sessions
April 29, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.

dynamics-365-for-customer-service
USD and the CSR: Part One – Controls
April 26, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.

crm-2016
Dynamics CRM 2016: What’s New for Unified Service Desk?
February 9, 2016

With the upcoming release of Microsoft Dynamics CRM 2016, a new version of Unified Service Desk (USD) will also be released. There are a bunch of brand new features that

dynamics-365-for-customer-service
Dynamics Unified Service Desk – A Powerful Solution for Call Center Management
October 6, 2015

Dynamics Unified Service Desk (USD) is a configurable solution framework than provides an excellent foundation for Call Center Management. USD features configurable call scripts, a powerful feature that allows Configurators