September 19, 2018
It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?
July 26, 2018
Read this blog to learn how to use Customization Files in Microsoft Dynamics 365 and USD to deploy custom code without trouble!
May 14, 2018
USD is a great for managing multiple customer sessions. In this blog, we walk through how to prevent USD from closing a session with unsaved changes.
April 19, 2018
In this Dynamics 365 In Focus, learn how the USD Accelerator can provide benefits to your business quicker than just USD alone!
November 27, 2017
In today’s blog, we discuss the fundamentals and the basic terminology of USD (Unified Service Desk) to help you get a better understanding of the system.
August 1, 2017
When creating Window Navigation Rules (WNRs, or simply Rules) for Unified Service Desk (USD), have you ever thought to yourself, “I wish I didn’t need so many of these darn
December 9, 2016
Unified Service Desk (USD) is a solution framework. It is highly configurable, which provides a solid foundation for call center management. In one of our past blog posts, we talk
October 3, 2016
If your Unified Service Desk (USD) application contains custom hosted controls that need to be downloaded to agent machines, you can find the steps needed to distribute those controls here.
August 29, 2016
One of the new features that came with Unified Service Desk (USD) 2.0.1 is RealignWindow. RealignWindow provides the capability to configure USD to open a window (i.e., webpage, CRM page,
July 8, 2016
Unified Service Desk (USD) is a highly configurable solution framework that provides an excellent foundation for call center management. One of the great features of USD are configurable agent scripts,
June 17, 2016
In today’s blog, we’ll be showing you how to configure toolbar buttons in Unified Service Desk, aka USD. But first, if you haven’t already, check out our previous blog to
June 2, 2016
Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the