dynamics-365-for-customer-service
USD and the CSR: Part One – Controls
April 26, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.

crm-2016
Dynamics CRM 2016: What’s New for Unified Service Desk?
February 9, 2016

With the upcoming release of Microsoft Dynamics CRM 2016, a new version of Unified Service Desk (USD) will also be released. There are a bunch of brand new features that