customer experience
Delivering a Better Customer Experience with Dynamics 365
September 19, 2018

It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?

Using Customization Files for Deploying Custom Code
July 26, 2018

Read this blog to learn how to use Customization Files in Microsoft Dynamics 365 and USD to deploy custom code without trouble!

How to Prevent USD from Closing a Session with Unsaved Changes
May 14, 2018

USD is a great for managing multiple customer sessions. In this blog, we walk through how to prevent USD from closing a session with unsaved changes.

D365 In Focus: The USD Accelerator [VIDEO]
April 19, 2018

In this Dynamics 365 In Focus, learn how the USD Accelerator can provide benefits to your business quicker than just USD alone!

Our Takeaways from the Housing Technology Conference and Executive Forum 2018
March 14, 2018

The PowerObjects team of Dynamics 365 experts hit the expo floor last week in Oxford for the 2018 Housing Technology Conference and Executive Forum.

USD: Understanding Fundamental Components
November 27, 2017

In today’s blog, we discuss the fundamentals and the basic terminology of USD (Unified Service Desk) to help you get a better understanding of the system.

USD Customization File Attachments
Working Around the “Record is Unavailable” Error to Update USD Customization File Attachments
October 3, 2016

If your Unified Service Desk (USD) application contains custom hosted controls that need to be downloaded to agent machines, you can find the steps needed to distribute those controls here.

RealignWindow
How to Use RealignWindow in USD 2.0.1 to Pop-out Windows
August 29, 2016

One of the new features that came with Unified Service Desk (USD) 2.0.1 is RealignWindow. RealignWindow provides the capability to configure USD to open a window (i.e., webpage, CRM page,

Configure Toolbar Buttons
How to Configure Toolbar Buttons in Unified Service Desk
June 17, 2016

In today’s blog, we’ll be showing you how to configure toolbar buttons in Unified Service Desk, aka USD. But first, if you haven’t already, check out our previous blog to

dynamics-365-for-customer-service
Two Tips and Tricks for Working with Unified Service Desk
June 2, 2016

Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the

tips-and-tricks
USD and the CSR: Part Three – Rules
May 2, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.

tips-and-tricks
USD and the CSR: Part Two – Sessions
April 29, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.