case management
The CRM Minute: Case Management Automation in Dynamics 365 [VIDEO]
May 17, 2017

Case management automation in Dynamics 365 not just provides exceptional customer service, but also makes life easier for your customer service representatives. When it comes to case management, there’s a

customizing
Set Ticket Aging in Dynamics CRM
March 11, 2014

When using Microsoft Dynamic CRM, sometimes it’s necessary to perform certain operations based on Aging. A very common scenario would be in the handling of customer service tickets. For example,