Spring ’14 Wave Update: Sign-out and Reconfigure on Tablet and Android Support
August 8, 2014

Have you installed the CRM for Tablets app? If not and you need more information on how to do so, please refer to our blog post. In the Spring ’14

Spring ’14 Wave Update: Installing Dynamics CRM on Tablets for Windows 8.1
August 7, 2014

One of the added bonuses of Dynamics CRM is its ability go where you go! With the Spring ’14 Wave Update, you can now download CRM to your tablet with

Spring ’14 Wave Update: Entitlements Advanced Features in Dynamics CRM
July 14, 2014

Another Spring ’14 Wave Update coming right at you!  In this blog we will cover the advanced features of entitlements – channel, products and contacts. To get a basic understanding

Spring Wave 14 Update: Working with Entitlements in Microsoft Dynamics CRM

Today we will be reviewing a new feature that have been introduced as part of the Spring ’14 Update; entitlements.  They are similar to service contracts, but have enhanced functionality. With

Spring ’14 Wave Update: Server-Based SharePoint Integration in Dynamics CRM

As the Spring ’14 Wave continues to make ‘waves’, we continue our own deep-dive into the changes.  Previously, versions of Microsoft Dynamics CRM online used a client-to-server strategy to authenticate

Spring ’14 Wave Update on New Feature: Timer Control
July 3, 2014

In the Spring ’14 Wave, Timer Control was created so that it can easily be placed in any custom entity form or customizable out of the box form. Timer Control

Spring ’14 Wave Update: Setting Up Automatic Case Creation Rules in Dynamics CRM
June 27, 2014

Whenever we are working with cases in Microsoft Dynamics CRM there is always a need to automatically create cases based on defined business rules and from multiple channels like email,

Spring ’14 Wave Update: Merge Up to 10 Cases Using a Single Click in Dynamics CRM
June 26, 2014

How many times have you wished you could merge cases in Dynamics CRM? Maybe you wanted to combine multiple reports of the same issue coming from different channels (web, email

Spring ’14 Wave Update: Create Parent and Child Case Relationship in Dynamics CRM
June 25, 2014

Parent/Child Case relationships are among many updates rolled out as a part of Microsoft Dynamics CRM’s Spring ’14 Wave. Prior to utilizing this new relationship it is important to learn

Spring ’14 Wave Update: How to Create Holiday Scheduling in Dynamics CRM

For those out there wondering how to ensure that your Service Level Agreement (SLA) is not affected by a holiday that your organization recognizes, Spring ’14 Wave has an update for you!

Spring ’14 Wave Update: Service Level Agreements in Dynamics CRM

It is another new and powerful feature for the Microsoft Dynamics Spring ’14 Wave Release; Service Level Agreements (SLAs) have the ability to track service expectation for cases. The new SLAs

Spring ’14 Wave Update: Parent and Child Case Settings Configuration in Dynamics CRM
June 20, 2014

Parent/Child Case relationships are just one of the numerous and exciting new features of Microsoft Dynamics CRM’s new Spring ’14 Wave. Check out PowerObjects’ rundown of the Top 10 Features