How to Send an Automatic Email Response on a Case Creation
December 11, 2017

When working with case management, wouldn’t it be nice if you could notify customers that an email was received and a Case created? Learn how in this blog!

Omnichannel Customer Engagement
Join us! Driving Omnichannel Customer Engagement with Microsoft Dynamics 365
June 8, 2017

Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with companies. What we are seeing in the marketplace, is that

Service Ambassadors to Improve Customer Experience
Three Ways Your Service Agents Can Act as Service Ambassadors to Improve Customer Experience
April 6, 2017

Great customer service starts with your front-line employees. They make the first impression, provide the first touch, and act as the face of your organization. Being able to provide high

Service Ambassador webinar series
Round Two: Service Ambassadors Webinar Series
March 3, 2017

Did you catch our recent webinar, Creating Better Customer Experience by Empowering Your Service Ambassadors? We talked about ensuring your agents have the right tools and information at the right

4 Channels You Must Add to Your Omni-Channel Customer Service Strategy
January 19, 2017

Customers expect a seamless and consistent experience across the growing number of channels they are using to interact with companies. What we at PowerObjects are seeing in the marketplace, is

Omni-channel
The CRM Minute: Tops Trends in Providing an Omni-channel Service Experience [VIDEO]
November 21, 2016

Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from

PowerObjects Presents a High Performance Service Webinar Series
September 8, 2016

Customer service is one of the hottest topics in the industry right now and today’s customers see service as playing a major role in determining their loyalty to a brand.

dynamics-365-for-customer-service
Five Common Customer Care Complaints and What Your Business Can Do About Them
February 4, 2016

As the customer care industry transforms, consumer behavior is changing the way customers want to be serviced, forcing companies to shift the way they interact with customers, partners, internal employees,

tips-and-tricks
Three Tips for Optimizing Your Help Desk Performance
November 27, 2015

For most industries, a high-performing help desk is critical to maintaining the reputation and growth of an organization. Many organizations place a huge emphasis on exceeding the agreed upon service