Dynamics 365 offers built-in comprehensive Service Level Agreement (SLA) functionality for several different scenarios. Read this post to learn more!
Are you an organization wondering how to ensure that Service Level Agreements are only impacted by business hours? Worry no longer inquisitive reader! There are a few simple steps in
It is another new and powerful feature for the Microsoft Dynamics Spring ’14 Wave Release; Service Level Agreements (SLAs) have the ability to track service expectation for cases. The new SLAs