Introduction to the Service Level Agreement Functionality in D365
February 13, 2019

Dynamics 365 offers built-in comprehensive Service Level Agreement (SLA) functionality for several different scenarios. Read this post to learn more!

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Create a Customer Service Schedule for SLA’s in Dynamics CRM
June 25, 2014

Are you an organization wondering how to ensure that Service Level Agreements are only impacted by business hours? Worry no longer inquisitive reader! There are a few simple steps in

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Spring ’14 Wave Update: Service Level Agreements in Dynamics CRM

It is another new and powerful feature for the Microsoft Dynamics Spring ’14 Wave Release; Service Level Agreements (SLAs) have the ability to track service expectation for cases. The new SLAs