March 23, 2016
The customer care industry is changing. Elements like consumer behaviors and the evolution of technology are influencing those changes. Organizations focused on customer care need to evolve with their customers.
February 25, 2016
Today’s customers expect more out of their customer service experiences and your customer service agents need to be able to deliver the right information and the right time. Parature, from
August 7, 2015
Parature Chat is a wonderful way to give your customer fast, reliable, and cost effective service in real time. Although Parature Chat isn’t as robust as interacting through a service
April 24, 2015
The goal of Parature, from Microsoft is to improve the customer experience with self-service by allowing customers to get answers fast and without opening a support ticket. If you can