4 Channels You Must Add to Your Omni-Channel Customer Service Strategy
January 19, 2017

Customers expect a seamless and consistent experience across the growing number of channels they are using to interact with companies. What we at PowerObjects are seeing in the marketplace, is

Omni-channel
The CRM Minute: Tops Trends in Providing an Omni-channel Service Experience [VIDEO]
November 21, 2016

Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from

Five Ways to Innovate Your Business to Improve Customer Experience
Five Ways to Innovate Your Business to Improve Customer Experience
October 31, 2016

Today’s customers are more informed and connected than ever before — the balance of power has shifted. When it comes to relationships between customers and businesses, the customer is in

dynamics-365-for-customer-service
Four Customer Care Trends Your Business Needs to Adopt in 2016
February 2, 2016

Today’s customers are more informed and connected than ever before and the balance of power has shifted. When it comes to conversations between customers and businesses – the customer is