See the KPIs that Dynamics 365 is Generating for Moneris
June 21, 2018

Learn about the KPIs that Microsoft Dynamics 365 is generating for Moneris and their customer service call center and field service interactions.

crm-2016
It’s All Relative: How to Relate an SLA Directly to a Case in CRM 2016
February 23, 2016

SLAs (Service Level Agreements) were introduced in Microsoft Dynamics 2013 SP1 (6.1). This robust feature lets you manage response and resolution commitments for your customers. CRM 2015 enhanced SLAs even

tips-and-tricks
Timer Tuesday: Managing Long Duration SLA KPI Instances
December 8, 2015

The Service Level Agreement functionality in Dynamics CRM offers many options for managing the initial response and resolution for cases out-of-the-box. One particularly useful option is that you can configure