Spring ’14 Wave Update: How to Create Holiday Scheduling in Dynamics CRM
June 25, 2014

For those out there wondering how to ensure that your Service Level Agreement (SLA) is not affected by a holiday that your organization recognizes, Spring ’14 Wave has an update for you!

Create a Customer Service Schedule for SLA’s in Dynamics CRM

Are you an organization wondering how to ensure that Service Level Agreements are only impacted by business hours? Worry no longer inquisitive reader! There are a few simple steps in