Use a Dialog Process in Microsoft Dynamics CRM to replace the Case Resolution Form
February 2, 2012

One of the few elements of Microsoft Dynamics CRM 2011 that is not customizable is the Case Resolution form. It is also not accessible via workflow. If more case resolution

Microsoft Dynamics CRM 2011 Update Rollup 5 – Features Overview
November 23, 2011

In late October, Q4 2011 Service Update (also known as CRM 2011 Update Rollup 5 or UR5) was published and is the first release of Microsoft’s new program to rollout

Microsoft Dynamics CRM 2011 Update Rollup 5 – Add Hyperlinks to Email Notifications via Workflow
November 11, 2011

Have you ever received an email notification from Dynamics CRM and wanted to access that record immediately instead of having to go find it within MS CRM? Another great new

How to Guide: Creating a Dialog in CRM 2011
September 16, 2011

New to CRM 2011 is a process called Dialogs. Dialogs are a question and answer format that can be run on-demand or as a child to another process. As the