Learn about our webinar on how Moneris & Black Knight Financial Services have deployed Customer Experience CRM programs to provide personalized service.
Microsoft has taken another jump forward with predictive analytics and machine learning with Customer Insights which provides a holistic 360-degree view of the customer.
Join us for two upcoming UK events and keep ahead of pressing issues in the financial services industry!
Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from
It is clear that businesses today need to make “knowledge everywhere” their motto for the year. As consumers’ expectations of customer service continues to evolve and the number of service
Unified Service Desk (USD) is a highly configurable solution framework that provides an excellent foundation for call center management. One of the great features of USD are configurable agent scripts,
As the customer care and contact center industry transforms, consumer behavior is changing the way customers want to be serviced. It’s more important than ever to provide excellent service in
In today’s blog, we’ll be showing you how to configure toolbar buttons in Unified Service Desk, aka USD. But first, if you haven’t already, check out our previous blog to
Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the
In this three-part blog series, we examine the ways Microsoft Dynamics CRM could help you change your fate in the dangerous quest for the Iron Throne. In this post, we’re going to discuss how CRM can help you maintain good relationships with your customers by using some more fun Game of Thrones examples.
The customer care industry is changing. Elements like consumer behaviors and the evolution of technology are influencing those changes. Organizations focused on customer care need to evolve with their customers.
Today’s customers expect more out of their customer service experiences and your customer service agents need to be able to deliver the right information and the right time. Parature, from