Hear from your peers in the Financial Services industry!
November 30, 2017

Learn about our webinar on how Moneris & Black Knight Financial Services have deployed Customer Experience CRM programs to provide personalized service.

Staying Ahead of the Curve – Customer Insights
October 16, 2017

Microsoft has taken another jump forward with predictive analytics and machine learning with Customer Insights which provides a holistic 360-degree view of the customer.

The CRM Minute: Tops Trends in Providing an Omni-channel Service Experience [VIDEO]
November 21, 2016

Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from

Knowledge Management Solution
Seven Benefits of Having a Knowledge Management Solution for Your Customer Service
July 21, 2016

It is clear that businesses today need to make “knowledge everywhere” their motto for the year. As consumers’ expectations of customer service continues to evolve and the number of service

Call Center Automation with USD
July 8, 2016

Unified Service Desk (USD) is a highly configurable solution framework that provides an excellent foundation for call center management. One of the great features of USD are configurable agent scripts,

The CRM Minute: The Future of Customer Care and Field Service Management [VIDEO]
July 6, 2016

As the customer care and contact center industry transforms, consumer behavior is changing the way customers want to be serviced. It’s more important than ever to provide excellent service in

Configure Toolbar Buttons
How to Configure Toolbar Buttons in Unified Service Desk
June 17, 2016

In today’s blog, we’ll be showing you how to configure toolbar buttons in Unified Service Desk, aka USD. But first, if you haven’t already, check out our previous blog to

Two Tips and Tricks for Working with Unified Service Desk
June 2, 2016

Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the

How to Win the Game of Thrones with CRM Part 2: Stop Losing Customers
April 14, 2016

In this three-part blog series, we examine the ways Microsoft Dynamics CRM could help you change your fate in the dangerous quest for the Iron Throne. In this post, we’re going to discuss how CRM can help you maintain good relationships with your customers by using some more fun Game of Thrones examples.

The CRM Minute: Monoprice and Parature – A Customer Care Story
March 23, 2016

The customer care industry is changing. Elements like consumer behaviors and the evolution of technology are influencing those changes. Organizations focused on customer care need to evolve with their customers.

Five Awesome Benefits of Parature, from Microsoft
February 25, 2016

Today’s customers expect more out of their customer service experiences and your customer service agents need to be able to deliver the right information and the right time. Parature, from