September 19, 2018
It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?
August 7, 2018
In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.
July 26, 2018
Read this blog to learn how to use Customization Files in Microsoft Dynamics 365 and USD to deploy custom code without trouble!
June 27, 2018
As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.
June 21, 2018
Learn about the KPIs that Microsoft Dynamics 365 is generating for Moneris and their customer service call center and field service interactions.
May 2, 2018
As technology evolves so do the needs of our customers. Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365!
March 8, 2018
Check out these eBooks and whitepapers from PowerObjects about digital transformation, trends in the travel and hospitality industry, and more.
January 19, 2018
Check out our recap of our time at the National Retail Federation’s Big Show in New York City – we’re sharing key insights from the conference!
November 30, 2017
Learn about our webinar on how Moneris & Black Knight Financial Services have deployed Customer Experience CRM programs to provide personalized service.
October 16, 2017
Microsoft has taken another jump forward with predictive analytics and machine learning with Customer Insights which provides a holistic 360-degree view of the customer.
September 27, 2017
Join us for two upcoming UK events and keep ahead of pressing issues in the financial services industry!
November 21, 2016
Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from