customer experience
Delivering a Better Customer Experience with Dynamics 365
September 19, 2018

It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?

Common Call Center Metrics for Dynamics 365
August 7, 2018

In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.

Using Customization Files for Deploying Custom Code
July 26, 2018

Read this blog to learn how to use Customization Files in Microsoft Dynamics 365 and USD to deploy custom code without trouble!

Customers Can Make or Break Your Brand, the Proof is in the Numbers
June 27, 2018

As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.

See the KPIs that Dynamics 365 is Generating for Moneris
June 21, 2018

Learn about the KPIs that Microsoft Dynamics 365 is generating for Moneris and their customer service call center and field service interactions.

The Customer Experience Impact [VIDEO]
May 2, 2018

As technology evolves so do the needs of our customers. Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365!

Your Travel and Hospitality Reading List for Spring Break
March 8, 2018

Check out these eBooks and whitepapers from PowerObjects about digital transformation, trends in the travel and hospitality industry, and more.

NRF 2018 Recap: Data on the Mind
January 19, 2018

Check out our recap of our time at the National Retail Federation’s Big Show in New York City – we’re sharing key insights from the conference!

Hear from your peers in the Financial Services industry!
November 30, 2017

Learn about our webinar on how Moneris & Black Knight Financial Services have deployed Customer Experience CRM programs to provide personalized service.

Staying Ahead of the Curve – Customer Insights
October 16, 2017

Microsoft has taken another jump forward with predictive analytics and machine learning with Customer Insights which provides a holistic 360-degree view of the customer.

Omni-channel
The CRM Minute: Tops Trends in Providing an Omni-channel Service Experience [VIDEO]
November 21, 2016

Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from