The Customer Experience Impact [VIDEO]
May 2, 2018

As technology evolves so do the needs of our customers. Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365!

Your Travel and Hospitality Reading List for Spring Break
March 8, 2018

Check out these eBooks and whitepapers from PowerObjects about digital transformation, trends in the travel and hospitality industry, and more.

NRF 2018 Recap: Data on the Mind
January 19, 2018

Check out our recap of our time at the National Retail Federation’s Big Show in New York City – we’re sharing key insights from the conference!

Hear from your peers in the Financial Services industry!
November 30, 2017

Learn about our webinar on how Moneris & Black Knight Financial Services have deployed Customer Experience CRM programs to provide personalized service.

Staying Ahead of the Curve – Customer Insights
October 16, 2017

Microsoft has taken another jump forward with predictive analytics and machine learning with Customer Insights which provides a holistic 360-degree view of the customer.

Omni-channel
The CRM Minute: Tops Trends in Providing an Omni-channel Service Experience [VIDEO]
November 21, 2016

Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from

Knowledge Management Solution
Seven Benefits of Having a Knowledge Management Solution for Your Customer Service
July 21, 2016

It is clear that businesses today need to make “knowledge everywhere” their motto for the year. As consumers’ expectations of customer service continues to evolve and the number of service

dynamics-365-for-customer-service
Call Center Automation with USD
July 8, 2016

Unified Service Desk (USD) is a highly configurable solution framework that provides an excellent foundation for call center management. One of the great features of USD are configurable agent scripts,

the-crm-minute
The CRM Minute: The Future of Customer Care and Field Service Management [VIDEO]
July 6, 2016

As the customer care and contact center industry transforms, consumer behavior is changing the way customers want to be serviced. It’s more important than ever to provide excellent service in

Configure Toolbar Buttons
How to Configure Toolbar Buttons in Unified Service Desk
June 17, 2016

In today’s blog, we’ll be showing you how to configure toolbar buttons in Unified Service Desk, aka USD. But first, if you haven’t already, check out our previous blog to

dynamics-365-for-customer-service
Two Tips and Tricks for Working with Unified Service Desk
June 2, 2016

Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the