Dynamics 365 Knowledge Article Versioning
December 26, 2018

In today’s blog, we’ll be discussing how Microsoft Dynamics 365’s Knowledge Article versioning can help ensure your customer service agents have the latest information.

Dynamics 365 July 2017 Update: Email Enhancements in the Customer Service Hub
August 16, 2017

Microsoft now offers many new email enhancements in the Customer Service Hub (previously known as Interactive Service Hub) in the July 2017 Update.