The CRM Minute: Why CRM? You’re Losing Customers [VIDEO]
January 20, 2016

  Welcome back, readers, to our Why CRM video blog series! We recently launched a new website aimed at answering basic questions around customer relationship management (CRM) software called “Why

Three Tips for Optimizing Your Help Desk Performance
November 27, 2015

For most industries, a high-performing help desk is critical to maintaining the reputation and growth of an organization. Many organizations place a huge emphasis on exceeding the agreed upon service

Dynamics Unified Service Desk – A Powerful Solution for Call Center Management
October 6, 2015

Dynamics Unified Service Desk (USD) is a configurable solution framework than provides an excellent foundation for Call Center Management. USD features configurable call scripts, a powerful feature that allows Configurators