tips-and-tricks
USD and the CSR: Part Two – Sessions
April 29, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.

dynamics-365-for-field-service
The Sky’s the Limit: Auto Routing Data Requirements for FieldOne Sky
April 18, 2016

You may have heard the name FieldOne Sky bantered about lately, but what is it exactly? FieldOne Sky is a field services management solution acquired by Microsoft in 2015. It

crm-101
How to Win the Game of Thrones with CRM Part 2: Stop Losing Customers
April 14, 2016

In this three-part blog series, we examine the ways Microsoft Dynamics CRM could help you change your fate in the dangerous quest for the Iron Throne. In this post, we’re going to discuss how CRM can help you maintain good relationships with your customers by using some more fun Game of Thrones examples.

the-crm-minute
The CRM Minute: Top 5 Field Service Trends We’re Seeing Now [VIDEO]
April 13, 2016

  The Field Service Industry is experiencing some explosive growth and is steadily becoming a focus for many organizations. Field service management is about more than just having the right tools

the-crm-minute
The CRM Minute: Monoprice and Parature – A Customer Care Story
March 23, 2016

The customer care industry is changing. Elements like consumer behaviors and the evolution of technology are influencing those changes. Organizations focused on customer care need to evolve with their customers.

tips-and-tricks
Why CRM? – You’re Losing Customers
March 11, 2016

Welcome back, readers, to our Why CRM blog series! We recently launched a new website aimed at answering basic questions around customer relationship management (CRM) software called “Why CRM.” The

mobile-crm
Tips for Executing a Successful Microsoft Dynamics CRM Mobile Deployment
March 1, 2016

When considering a Microsoft Dynamics CRM mobile deployment, it is important to plan out what you hope to achieve and be aware of what to expect with the mobile CRM

dynamics-365-for-customer-service
Five Awesome Benefits of Parature, from Microsoft
February 25, 2016

Today’s customers expect more out of their customer service experiences and your customer service agents need to be able to deliver the right information and the right time. Parature, from

the-crm-minute
The CRM Minute: Consumer Behaviors and the Evolution of Technology is Transforming Customer Care [VIDEO]
February 17, 2016

  The customer care industry is changing. Elements like consumer behaviors and the evolution of technology are influencing those changes. Organizations focused on customer care need to evolve with their

crm-2016
Dynamics CRM 2016: What’s New for Unified Service Desk?
February 9, 2016

With the upcoming release of Microsoft Dynamics CRM 2016, a new version of Unified Service Desk (USD) will also be released. There are a bunch of brand new features that

dynamics-365-for-customer-service
Five Common Customer Care Complaints and What Your Business Can Do About Them
February 4, 2016

As the customer care industry transforms, consumer behavior is changing the way customers want to be serviced, forcing companies to shift the way they interact with customers, partners, internal employees,

dynamics-365-for-customer-service
Four Customer Care Trends Your Business Needs to Adopt in 2016
February 2, 2016

Today’s customers are more informed and connected than ever before and the balance of power has shifted. When it comes to conversations between customers and businesses – the customer is