tips-and-tricks
USD and the CSR: Part Three – Rules
May 2, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.

tips-and-tricks
USD and the CSR: Part Two – Sessions
April 29, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.

dynamics-365-for-customer-service
USD and the CSR: Part One – Controls
April 26, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.