USD Customization File Attachments
Working Around the “Record is Unavailable” Error to Update USD Customization File Attachments
October 3, 2016

If your Unified Service Desk (USD) application contains custom hosted controls that need to be downloaded to agent machines, you can find the steps needed to distribute those controls here.

dynamics-365-for-customer-service
USD and the CSR: Part One – Controls
April 26, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.

mobile-crm
New Year, New Mobile Experience: Mobile Controls in Dynamics CRM 2016
January 7, 2016

Working on the go presents a unique set of benefits and challenges. Microsoft Dynamics CRM 2016 includes some great new features designed to optimize and address some of the user