In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.
Unified Service Desk (USD) is a highly configurable solution framework that provides an excellent foundation for call center management. One of the great features of USD are configurable agent scripts,
Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the
Dynamics Unified Service Desk (USD) is a configurable solution framework than provides an excellent foundation for Call Center Management. USD features configurable call scripts, a powerful feature that allows Configurators