Common Call Center Metrics for Dynamics 365
August 7, 2018

In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.

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Call Center Automation with USD
July 8, 2016

Unified Service Desk (USD) is a highly configurable solution framework that provides an excellent foundation for call center management. One of the great features of USD are configurable agent scripts,

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Two Tips and Tricks for Working with Unified Service Desk
June 2, 2016

Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the

dynamics-365-for-customer-service
Dynamics Unified Service Desk – A Powerful Solution for Call Center Management
October 6, 2015

Dynamics Unified Service Desk (USD) is a configurable solution framework than provides an excellent foundation for Call Center Management. USD features configurable call scripts, a powerful feature that allows Configurators