If you think the Internet of Things (IoT) is not impacting Field Service organizations, think again! In fact, of all the organizations within a business, Field Services may very well
Great customer service starts with your front-line employees. They make the first impression, provide the first touch, and act as the face of your organization. Being able to provide high
We are excited to announce that PowerObjects will be a sponsor at Field Service USA this year on April 18-21 in Palm Springs, CA. This industry-leading conference provides a platform for over 700
Did you catch our recent webinar, Creating Better Customer Experience by Empowering Your Service Ambassadors? We talked about ensuring your agents have the right tools and information at the right
Customers expect a seamless and consistent experience across the growing number of channels they are using to interact with companies. What we at PowerObjects are seeing in the marketplace, is
There are a lot of great new additions to Dynamics 365 Field Service. One of our favorite features is the updated schedule board. The schedule board is at the heart
If your Unified Service Desk (USD) application contains custom hosted controls that need to be downloaded to agent machines, you can find the steps needed to distribute those controls here.
Field Service dispatching can sometimes be a complex task, but now easier than ever! One of the ways that Field Service solutions simplify the dispatching process is through the use of Territories,
Customer service is one of the hottest topics in the industry right now and today’s customers see service as playing a major role in determining their loyalty to a brand.
PowerObjects is pumped to announce that we will be sponsoring a webinar featuring global research and guest analyst firm, Forrester Research and Microsoft THIS WEDNESDAY, May 11 from 1:00 pm
You may have heard the name FieldOne Sky bantered about lately, but what is it exactly? FieldOne Sky is a field services management solution acquired by Microsoft in 2015. It
The Microsoft Dynamics CRM enterprise platform continues to expand with the 2015 acquisition of FieldOne, a field services management solution that adds a robust set of features to the already