travel industry
D365 In Focus: Top Technology Trends within the Travel Industry [VIDEO]

How can technology support the travel industry to address customer service trends? Watch this Dynamics 365 In Focus video to learn how! 

route optimization
Route Optimization With Flow and PowerApps: Power Platform App for Delivery Fulfillment

When it comes to delivering packages, route optimization is crucial! Learn how it can be accomplished by a solution built with PowerApps and Flow.

Dynamics 365 Knowledge Article Versioning

In today’s blog, we’ll be discussing how Microsoft Dynamics 365’s Knowledge Article versioning can help ensure your customer service agents have the latest information.

public sector
D365 In Focus: Digital Transformation For The Public Sector [VIDEO]

In this D365 In Focus video, Jon talks about the ways Microsoft Dynamics 365 is being used to address trends that are affecting public sectors.

Enhancing Customer Experience with PowerApps and Chatbots

In this blog, we discuss how to enhance your customer experience with PowerApps and Chatbots to provide your team with the right info at the right time.

customer experience
Delivering a Better Customer Experience with Dynamics 365

It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?

Common Call Center Metrics for Dynamics 365

In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.

Using Customization Files for Deploying Custom Code

Read this blog to learn how to use Customization Files in Microsoft Dynamics 365 and USD to deploy custom code without trouble!

Customers Can Make or Break Your Brand, the Proof is in the Numbers

As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.

See the KPIs that Dynamics 365 is Generating for Moneris

Learn about the KPIs that Microsoft Dynamics 365 is generating for Moneris and their customer service call center and field service interactions.

voice of the customer
Setting Up Surveys with Voice of the Customer

In this blog, we walk through getting started with Voice of the Customer in Microsoft Dynamics 365 and setting up a survey.

digital transformation
The ABCs of Effective Communication with Microsoft Solutions

Digital transformation is a focus for companies as they start to address pain points across business processes – here’s how Microsoft solutions can help!