In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.
Read this blog to learn how to use Customization Files in Microsoft Dynamics 365 and USD to deploy custom code without trouble!
As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.
Learn about the KPIs that Microsoft Dynamics 365 is generating for Moneris and their customer service call center and field service interactions.
In this blog, we walk through getting started with Voice of the Customer in Microsoft Dynamics 365 and setting up a survey.
Digital transformation is a focus for companies as they start to address pain points across business processes – here’s how Microsoft solutions can help!
Clean, reliable data is critical to business success. Do you have what it takes to be a Customer Experience Superhero? Take our quiz to find out!
USD is a great for managing multiple customer sessions. In this blog, we walk through how to prevent USD from closing a session with unsaved changes.
As technology evolves so do the needs of our customers. Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365!
In this Dynamics 365 In Focus, learn how the USD Accelerator can provide benefits to your business quicker than just USD alone!
Organizations big and small, across all industries, are refocusing on customer care strategies. Does your customer care strategy take you the distance?
In this Spring Update webinar series for Dynamics 365, we’re pulling in our experts from around the globe to showcase the most exciting changes!