Customer Service Through an Industry Lens

Learn how organizations of all different industries are prioritizing their customer service with Microsoft Dynamics 365.

partner of the year
A Tour of Our Partner of the Year Awards

After winning 2 Microsoft Partner of the Year awards, we look back at a couple of examples of PowerObjects’ Financial Services and Customer Service work!

partner of the year
PowerObjects Awarded 2019 Microsoft Global Partner of the Year… Twice!

PowerObjects is named the global 2019 Microsoft Dynamics 365 for Customer Service Partner of the Year and Financial Services Partner of the Year!

Sovereign Selects the Right Technology and The Right Partner [VIDEO]

With 56,000+ homes and 130,000+ customers and tenants, Sovereign is one of the largest housing associations in the U.K. Selecting the right technology platform was fundamental for digital transformation within

Sovereign Aims to Innovate with Dynamics 365 and PowerObjects [VIDEO]

Watch how Sovereign Housing Association has achieved customer service success with Microsoft Dynamics 365 and PowerObjects!

travel industry
D365 In Focus: Top Technology Trends within the Travel Industry [VIDEO]

How can technology support the travel industry to address customer service trends? Watch this Dynamics 365 In Focus video to learn how! 

route optimization
Route Optimization With Flow and PowerApps: Power Platform App for Delivery Fulfillment

When it comes to delivering packages, route optimization is crucial! Learn how it can be accomplished by a solution built with Power Apps and Flow.

Dynamics 365 Knowledge Article Versioning

In today’s blog, we’ll be discussing how Microsoft Dynamics 365’s Knowledge Article versioning can help ensure your customer service agents have the latest information.

public sector
D365 In Focus: Digital Transformation For The Public Sector [VIDEO]

In this D365 In Focus video, Jon talks about the ways Microsoft Dynamics 365 is being used to address trends that are affecting public sectors.

Enhancing Customer Experience with Power Apps and Chatbots

In this blog, we discuss how to enhance your customer experience with Power Apps and Chatbots to provide your team with the right info at the right time.

customer experience
Delivering a Better Customer Experience with Dynamics 365

It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?

Common Call Center Metrics for Dynamics 365

In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.