customer experience
Delivering a Better Customer Experience with Dynamics 365

It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?

Common Call Center Metrics for Dynamics 365

In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.

Using Customization Files for Deploying Custom Code

Read this blog to learn how to use Customization Files in Microsoft Dynamics 365 and USD to deploy custom code without trouble!

Customers Can Make or Break Your Brand, the Proof is in the Numbers

As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.

See the KPIs that Dynamics 365 is Generating for Moneris

Learn about the KPIs that Microsoft Dynamics 365 is generating for Moneris and their customer service call center and field service interactions.

voice of the customer
Setting Up Surveys with Voice of the Customer

In this blog, we walk through getting started with Voice of the Customer in Microsoft Dynamics 365 and setting up a survey.

digital transformation
The ABCs of Effective Communication with Microsoft Solutions

Digital transformation is a focus for companies as they start to address pain points across business processes – here’s how Microsoft solutions can help!

Do You Have What it Takes to Be a Customer Experience Superhero? [Quiz]

Clean, reliable data is critical to business success. Do you have what it takes to be a Customer Experience Superhero? Take our quiz to find out!

How to Prevent USD from Closing a Session with Unsaved Changes

USD is a great for managing multiple customer sessions. In this blog, we walk through how to prevent USD from closing a session with unsaved changes.

The Customer Experience Impact [VIDEO]

As technology evolves so do the needs of our customers. Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365!

D365 In Focus: The USD Accelerator [VIDEO]

In this Dynamics 365 In Focus, learn how the USD Accelerator can provide benefits to your business quicker than just USD alone!

Creating Your Customer Care Dream Team

Organizations big and small, across all industries, are refocusing on customer care strategies. Does your customer care strategy take you the distance?