How can technology support the travel industry to address customer service trends? Watch this Dynamics 365 In Focus video to learn how!
When it comes to delivering packages, route optimization is crucial! Learn how it can be accomplished by a solution built with PowerApps and Flow.
In today’s blog, we’ll be discussing how Microsoft Dynamics 365’s Knowledge Article versioning can help ensure your customer service agents have the latest information.
In this D365 In Focus video, Jon talks about the ways Microsoft Dynamics 365 is being used to address trends that are affecting public sectors.
In this blog, we discuss how to enhance your customer experience with PowerApps and Chatbots to provide your team with the right info at the right time.
It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?
In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.
Read this blog to learn how to use Customization Files in Microsoft Dynamics 365 and USD to deploy custom code without trouble!
As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.
Learn about the KPIs that Microsoft Dynamics 365 is generating for Moneris and their customer service call center and field service interactions.
In this blog, we walk through getting started with Voice of the Customer in Microsoft Dynamics 365 and setting up a survey.
Digital transformation is a focus for companies as they start to address pain points across business processes – here’s how Microsoft solutions can help!