In this episode of Dynamics 365 In Focus, our Field Service Practice Director, Dan Cefaratti, describes how PowerObjects’ ServSmart framework is quickly becoming a must have for manufacturers and aftermarket service providers.
Commonly used for preventive maintenance, Field Service Agreements automatically schedule work orders and invoices based on a set occurrences in Dynamics 365. Learn more in this blog!
Microsoft Connected Field Service allows companies to leverage Azure with their Dynamics 365 Field Service deployment. With the July 2017 Update for Dynamics 365, you now have flexibility to bring in the components you need from one of your existing Azure subscription.
Imagine a world where you could listen to what your devices were telling you. Imagine if you could tell if a machine was going to fail or breakdown before it
Next week we are hosting a webinar all about connected systems and the challenges affecting most manufacturers. To jumpstart the conversation we asked Chief Customer Officer at The Service Council
Iot is a buzzword heard a lot in the world of technology these days. Check out this live interview that PowerObjects’ Marco gave for the Dynamics Podcast at CRMUG Summit
With the release of Dynamics 365, Field Services now allows you to make any entity into a Bookable entity. This powerful new feature lets you find the right resource for
Last week we talked about, “Three Ways Your Service Agents Can Act as Service Ambassadors to Improve Customer Experience.” To continue the conversation, Sumair Dutta, the Chief Customer Officer at
There’s an old adage that says, “The customer is always right.” While we can certainly argue about the relative truth of such an oversimplification, one thing is for certain: Customer
If you think the Internet of Things (IoT) is not impacting Field Service organizations, think again! In fact, of all the organizations within a business, Field Services may very well
Great customer service starts with your front-line employees. They make the first impression, provide the first touch, and act as the face of your organization. Being able to provide high
We are excited to announce that PowerObjects will be a sponsor at Field Service USA this year on April 18-21 in Palm Springs, CA. This industry-leading conference provides a platform for over 700