Microsoft recently announced that for Dynamics 365 Team Member licenses purchased during or after October 2018, license-based access will restrict users to a set of designated app modules: Customer Service Team Member, Sales Team Member, and Project Resource Hub. Users with these Team Member licenses will no longer be able to access the Customer Service Hub, Sales Hub, or custom app modules.

During the early access phase (Wave 1 release), users with Team Member licenses will be able to preview the designated app modules mentioned above alongside all existing apps in a Sandbox org. Once license enforcement is turned on in April 2020, unentitled apps – such as Customer Service Hub, Sales Hub, and custom apps – will no longer be accessible.

To enable the early access preview, follow the steps below:

Go to a Sandbox environment. Select Manage in the Updates box.

Click <Update now>.

Once all the Wave 1 release content has been completed, go into your Sandbox environment.

Under My apps on the top left, you will see that the Sales Team Member designated application is accessible to preview.

In the Power Platform Admin Center there is a report that identifies Users who are non-conformant Team Member Users.

To get there, go to, then expand Analytics, and navigate to Common Data Service. Once in there, expand down the ‘Download’ button at the top and click on the last available report: Non-Conformant usage by users with Team Member license.

For any additional questions about Wave 1, please reference this Microsoft document:

Additional information regarding the Team Member license lock down can be found here:

For more information on Dynamics 365 Team Members licenses please visit:

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Joe D365

Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.