So, you are trying to follow best practices in creating an Application User in Dynamics 365 CRM, but you can’t quite figure out how. We have noticed that in some upgraded Dynamics 365 systems, the Application User Form is missing. Or more precisely, it is not active. Let’s look into it…

Start by navigating to Settings > Security > Users > New. Does it look like below, where we don’t see the Application User Form?

If so, we’ve got the solution.


To enable the Application User Form and View from the web interface, follow these steps:

Step 1: Navigate to Settings > Customizations > Customize the System.

Step 2: Select the User entity, choose Forms, and then in the System Forms filter, select either All Forms or Inactive Forms.

Step 3: Select Application User and click <Activate>.

And now to enable the Application User view.

Step 4: Navigate to User > Views and in the Views filter, select Inactive Public Views and click <Activate>.

Step 5: Click <Publish> to publish the entity changes.

Step 6: Refresh the page. You should now see the Application User Form option.

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Joe D365

Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.