This is the second installment of a three-part “how-to” series devoted to exploring Dynamics 365 solutions in the Utilities industry. Over the past few months, we’ve shared insights into how utility companies can overcome technology challenges that are unique to their industry. We’re now getting into how the market for utilities has changed dramatically and with Dynamics 365 for Field Service combined with Microsoft’s Connected Field Service, utilities can adapt and innovate. Enjoy!
Prosumers, who generate electricity and renewable energy that bring costs down, have become a major part of the business for power utilities companies. What that means is transforming the business to provide deeper and broader levels of tracking and customer interaction is critical for utility businesses. It’s also a new and different technology requirement for the industry. With this shift in business, there is a lot of room for error in terms of monitoring and managing energy savings to help prosumers save money.
Not only do these companies need to provide the electricity to power homes and businesses, they also need to provide the services consumers expect of them: more on-demand information and services to help them save money and help the environment. In an effort to remain competitive, some utility companies are now providing power usage audits, upgrading consumers to smart meters, and sharing efficiency best practices in monthly newsletters.
To power utility businesses we say this: wherever you are in the journey to engaging and working with the prosumer, you need to have digital transformation somewhere on your horizon. A solution like Dynamics 365 has the various workloads needed to meet consumers and prosumers, alike. Customer service, Connected Field Service, and Asset Management are just a few of the capabilities that utilities can leverage to…
- Monitor, manage, and forecast energy consumption and prices.
- Improve sustainability, reduce carbon footprint, and enable or accelerate the penetration of renewables and distributed energy sources into the smart grid.
- Help optimize while enabling new business models.
- Deliver a cost-effective digital channel landscape to improve client retention – gaining new customers is far more costly than retaining existing customers.
Consumer and prosumer engagements can also be improved with portal solutions through Power Apps or Power Virtual Agents.
Take the next step to digital transformation with Dynamics 365 with PowerObjects. Read this Utilities industry overview for more information and stay tuned for the final installment of this “how-to” series.