Oil and gas companies are constantly shifting and scaling in response to a volatile market, and they’re dealing with this volatility on a global scale. At a time when the competitive landscape is broader than ever due to emerging renewable and sustainable energies, maintaining a return on capital has never been so critical. However, jeopardizing profitability is the plethora of industry challenges that oil and gas companies routinely face, including:

  • Unforeseen breakdowns that disrupt operations
  • High maintenance costs due to repeat service visits
  • Lack of global view of service issues
  • Lack of insight into potential product deficiencies
  • Limited capabilities to manage scheduling of service techs
  • Siloed information between sales and service
  • Adapting the business to global expansion
  • Disparate systems between field workers and the back office

These challenges – and so many others facing organizations in the Oil and Gas industry – can be succinctly summarized as a basic lack of operational excellence. In fact, with so many unique challenges facing these organizations, it feels reasonable to question whether true operational excellence is even attainable. Rest assured, it is.

The path to operational excellence starts with organizational modernization. Across industries, modernizing field service operations drives better results, optimizes resources, and increases profitability. With the right technology infrastructure in place, oil and gas organizations – despite typically being large, segmented, and fraught with complicated processes – can enjoy significant enhancements to all internal processes. In other words, organizations can achieve operational excellence in the following three areas:

Process Automation Mobility and Real-Time Access Business Intelligence
  • Work-order completion
  • Schedule resources
  • Service updates
  • Cross-department collaboration
  • Empowering employees
  • Improving customer interactions
  • Workforce optimization
  • Improved productivity
  • Innovation acceleration
  • Operational efficiencies
With access to knowledge and customer history, organizations see a 13-17% increase in customer satisfaction. Organizations whose field techs are fully mobile and connected to the back office enjoy a 25% increase in technician productivity. Improvements to first-time fix rates and reductions in inventory leakage translate to a 12-16% cost reduction.

So, what is the right technology solution? That’s easy: A digital transformation with Microsoft Dynamics 365 delivers the mobility and connectivity necessary for oil and gas companies to effectively manage and schedule resources worldwide, collaborate across departments, improve customer service, and make data-driven decisions that keep costs low. But don’t take our word for it – you can read or watch to learn about the success enjoyed by U.S.-based oil giant NOV following their transformation using Dynamics 365.

Operational excellence is right around the corner – we’ll see you there!

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Joe D365

Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.