Last week, we posted about the recent announcement from Microsoft that PowerObjects has been recognized with two 2019 global Partner of the Year Awards:
- 2019 Dynamics 365 for Customer Service Partner of the Year
- 2019 Financial Services Partner of the Year
In today’s post, we thought we’d share a couple of examples of some of our Financial Services and Customer Service work!
Dynamics 365 for Customer Service: Sovereign Housing Association
With 56,000+ homes and 130,000+ customers and tenants, Sovereign is one of the largest housing associations in the U.K. They recently initiated a digital transformation strategy that included the implementation of modern, customer-focused, and scalable technology. Specifically, they sought a technology solution that would enhance the customer service being provided in the contact center, improve the tenancy management capabilities of the housing offices, and create efficiencies across all customer interactions. At the heart of the project was partnering with PowerObjects to deploy Dynamics 365.
Implementing Dynamics 365 was the obvious starting point, but the partnership between Sovereign and PowerObjects was especially focused on integrating Dynamics 365 with Sovereign’s multiple websites to introduce self-help options and enable tenants to fully engage in the management of their own homes.
Learn more here: Sovereign Customer Success Story
Financial Services: Owl Rock Capital Partners
What distinguishes Owl Rock in the crowded and highly competitive asset management arena is their superior expertise in all credit markets, diverse experience in credit underwriting across myriad industries, and laser focus on American middle-market companies. Together, these strengths allow Owl Rock to offer a comprehensive direct lending platform that addresses the unique and often-ignored needs of middle-market business in the U.S.
Owl Rock currently has nine sales territories in the U.S. with 5,000-10,000 Financial Advisors each. That’s a whopping 60,000+ contacts the team of 20 staffers must regularly contact, sell to, and manage – not an easy task without a robust and high-functioning CRM. And with that many Financial Advisors buying and selling every day, real-time and dynamic reporting capabilities are critical.
Dynamics 365 was an easy sell once everyone experienced its ease, intuitiveness, power, and potential. PowerObjects’ partnership with Owl Rock focused on combining Dynamics 365 for Customer Engagement with Power BI, several PowerPack Add-ons, and PowerSuccess.
Learn more here: Owl Rock Case Study
We will continue striving to deliver robust end-to-end solutions – like Sovereign and Owl Rock – that make PowerObjects worthy of our dual Partner of the Year status. Maybe your organization is next?