Last week, we posted about the recent announcement from Microsoft that PowerObjects has been recognized with two 2019 global Partner of the Year Awards:
- 2019 Dynamics 365 for Customer Service Partner of the Year
- 2019 Financial Services Partner of the Year
In today’s post, we thought we’d share a couple of examples of some of our Financial Services and Customer Service work!
Dynamics 365 for Customer Service: Sovereign Housing Association
With 56,000+ homes and 130,000+ customers and tenants, Sovereign is one of the largest housing associations in the U.K. They recently initiated a digital transformation strategy that included the implementation of modern, customer-focused, and scalable technology. Specifically, they sought a technology solution that would enhance the customer service being provided in the contact center, improve the tenancy management capabilities of the housing offices, and create efficiencies across all customer interactions. At the heart of the project was partnering with PowerObjects to deploy Dynamics 365.
Implementing Dynamics 365 was the obvious starting point, but the partnership between Sovereign and PowerObjects was especially focused on integrating Dynamics 365 with Sovereign’s multiple websites to introduce self-help options and enable tenants to fully engage in the management of their own homes.
Learn more here: Sovereign Customer Success Story
Financial Services: Moneris Solutions
Moneris Solutions Corporation (Moneris) is Canada’s largest processor of credit, debit, wireless, and online payment services for merchants in virtually every industry segment. They process more than three billion transactions annually. With more than 350,000 merchant locations throughout Canada, Moneris provides the hardware, software, and systems needed for organizations to improve business efficiencies and manage payments.
Moneris identified that their legacy ticket management system lacked the ability to scale into a full-fledged CRM. Their customer service representatives required more efficient processes and their knowledge base was not integrated into their other systems.
Through a partnership with PowerObjects, Moneris now uses Dynamics 365 for case management, field work order creation, approval management, customer notifications, marketing campaigns, sending surveys, social listening, knowledge articles, Unified Service Desk, and more. Since deploying Dynamics 365, they have seen a 4% reduction in average handle times and a 5% increase in first call resolution.
Read the full story here: Moneris Customer Success Story
We will continue striving to deliver robust end-to-end solutions – like Sovereign and Moneris – that make PowerObjects worthy of our dual Partner of the Year status. Maybe your organization is next?