Last week, the PowerObjects team hit the sandy desert at Field Service USA 2019 with a few goals in mind…
1. Meet fellow Field Service professionals
2. Network and learn from our peers
3. Decode the enormous list of buzzwords in the Field Service industry to help empower our customers to navigate it themselves
Let’s take a quick peek at how well we accomplished each goal:
Meet fellow Field Service professionals
Field Service USA did not disappoint in terms of offering unique and beautiful settings in which to meet and greet other attendees (pictured below). And of course, our PowerObjects Bier Garten Party was the perfect place for attendees to network and, just as importantly, experience fun activities like axe-throwing and sampling local craft beers. Don’t worry… the axe-throwing came before the beer-drinking!
Network and learn from our peers
There was a ton to absorb at Field Service USA, with general sessions, deep dive presentations, and 20-minute tech talks. Not only did we teach attendees a thing or two about how to leverage Dynamics 365 technology for Connected Field Service during Bill Kern’s session (pictured below), we learned a whole lot ourselves!
Decode the enormous list of buzzwords
The buzzwords were buzzing during each session, at the expo hall, and even in the hallways. Words like augmented or mixed reality, self-aware IoT, and conversational UI were among the cutting-edge phrases mentioned during the conference. Microsoft featured their Dynamics 365 Guides with HoloLens Devices, and the future of field service looks to be an exciting one with recent technology advancements.
There’s no doubt the buzzwords are plentiful, and technology advancements are certainly exciting, but did you know that change management is actually the biggest struggle Field Service organizations are dealing with today? Many of these companies are trying to establish that first step toward transforming their business to an outcome-based service model.
Outcome-based service is the process of evolving a business to the point where making customers and business data its most important assets. Servitization is that additional shift from selling a standalone device to offering solutions that combine product and services. Servitization adds value with services and is of utmost importance in the Field Service industry. The first significant step to getting there is understanding and harnessing data.
Well, another successful Field Service USA conference is in the books. If we weren’t able to connect with you at the event, please reach out to us any time to discuss all things Field Service! For more on the Dynamics 365 for Field Service solution from PowerObjects, check out our features and benefits here!
As always, happy Dynamics 365’ing!