If you are responsible for conducting end-user training for your CRM system, you need both a foundational understanding of CRM as well as training skills and practice with effective training. That’s why PowerObjects developed our 3-day Train-the-Trainer course. CRM trainers may be responsible for conducting a “train-the-trainer” within their organization or might be responsible for training end users directly. Either way, trainers need a robust knowledge of everything CRM can do.


In the Train-the-Trainer track, you will learn training techniques and tips for designing and building a successful training program. You will experience a sample of an end-user training session on CRM for sales. Then you will learn about the process of planning, preparing, facilitating and evaluating CRM training. Finally, you will have an opportunity to practice the skills and techniques learned. Here are some of the topics covered:

  • Components of effective training
  • Sample training on CRM for Sales Users
  • Best practices and tips for training success
  • Planning and preparing for training
  • Facilitating CRM training
  • Evaluating training

The PowerObjects’ Education department is one of the best in the world. We offer world-class trainings that maximize your Dynamics CRM investment and let you hit the ground running. Our trainers are AWESOME! Not to mention food and beverages are provided so you don’t have to worry about a thing. Let us help your team train like rock stars!


  • Train-the-Trainer: September 21-23 – REGISTER NOW
  • Train-the-Trainer: November 2-4 – REGISTER NOW

Want to learn more about the benefits organizations see when they invest in training? Watch as Gretchen, our Director of Education, talks about how great the Train-the-Trainer track can be for your business.

Keep in mind that while it’s not required, we highly recommended that participants to attend the CRM Boot camp or CRM Fast Track to get a foundational knowledge of CRM’s capabilities before attending Train-the-Trainer. Check out all our upcoming boot camps and fast track trainings on our events page to register today. And make sure you sign up for our September class today!

Happy CRM Training!

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Joe D365

Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.