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Troubleshooting

Flash Fix Friday: Dynamics CRM 2016 Email Router Error

Post Author: Joe D365 | June 24th, 2016

Houston, we have a problem. If you've tried to install the Dynamics CRM 2016 Email Router and got an error message, today's blog has the fix!

Issue: After installing the 2016 Email Router and attempting to load data, this error message is displayed:

CRM 2016 Email Router

Fix: This error is being caused because the install of the Microsoft Online Sign-in Assistant is out of date. In this case, the version that is installed with the Email Router is version 7.250.4303.0, but the latest version is 7.250.4556.0. To fix the error, simply install the latest version and you'll be good to go!

Here's what the out-of-date version of Sign-in Assistant looks like:

CRM 2016 Email Router

And here's the updated version of Sign-In Assistant:

CRM 2016 Email Router

To get the most up-to-date version of Sign-in Assistant, download here. That's all for the blog today! Want to learn more about emailing and Dynamics CRM? Check out our free Webinar on Demand, CRM On-the-Go with Outlook!

Happy CRM'ing!

By Joe D365

Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.