In the healthcare industry, covering the gaps in care continue to drive discussion on patient centered care, especially as organizations move towards value-based payment contracts. Care management has been a standard in health care and have been offered through health care providers, health plans, through government health services, and other health care organizations for those who have active disease. Providing care management needs to expand to those in pre-disease through innovative modality of care as the industry continues to move towards achieving the triple aim:
- Improving the patient experience
- Improving the health of the community
- Reducing the cost of care
Staying connected to patients between clinic visits and tailoring action plans to meet patient need is not only important to achieving the triple aim, it is also important as contracting moves to value based payments. As the healthcare industry continues to evolve, contracts between providers and health plans move to incentive contracts – these reward providers on the health of their patient base and the quality of the care that is provided.
When leveraging Dynamics CRM, the ability to implement customized, evidence-based care plans grow by leaps and bounds. These care plans are now interactive with patient driven priorities. It supports quality measures for HEDIS and CAHPS surveys while offering a solution that bridges the gaps in care that are identified through accountable care and medical home payment models. Care delivery between clinic visits allow physicians to stay connected to a patient or member population through automated reminders, automated surveys, call queuing, and automated emails or texts. These all provide a single source of contact with the patient, regardless of medium, and the ability to integrate with other systems (including most EHR systems).
Payment models will continue to evolve, but the health of patients, quality of care and patient experience will be the determining factors when it comes to the success of care delivery. Dynamics CRM meets patients where they are, with the communication modality that fits their needs to improve health, lower costs and advance the patient experience.
And if budget is a concern, there are federal dollars available for IT investments to help clinicians achieve the triple aim; check out this blog posting to learn more about the qualifications. Don’t miss out on the multitude of ways Dynamics CRM for Healthcare can help hospitals and clinics by heading over to the Healthcare portion of our website.