There are many great new features and some major changes that come with the Dynamics CRM 2015 release. A big enhancement to SLA has many Dynamics users very excited! While the standard SLA functionality is still available, here is a list of the enhancements that are being released:
While the standard SLA functionality is still available, here is a list of the enhancements that are being released:
SLA Pause Resume:
- SLA Time calculation is automatically paused when a case is put on Hold.
- The amount of time on hold is also tracked
- The ability to pause can be disabled/enabled for each SLA
You’ll notice in the screenshot below that the Failure Time and Warning Times are now stored on the related SLA/KPI entity (displayed in a sub-form) rather than the Case Record.
Stay tuned for additional details on this exciting new functionality. You can also find additional information on the CRM 2015 release via our Dynamics CRM blog. You’ll also find other 2015 topics such as “Dynamics CRM 2015 to Feature Improved Search Capabilities” or our very popular “Top 10 New Features in Dynamics CRM 2015.” As always, if you need additional assistance please don’t hesitate to reach out to PowerObjects!