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The Cellular Data Transfer Plan You Need When Using Dynamics CRM

Post Author: Joe D365 | September 19th, 2014

If you are interested in using Dynamics CRM on your cell phone, then this blog is certainly meant for you! When using your phone for tethering and internet access, Dynamics doesn't usually add a substation usage but if you decide to watch videos or listen to music then those actions can increase the bandwidth usage much higher.

To give you an idea in CRM 2013 exactly how much the main navigation takes for actions like opening an account, contact, lead, opportunity and activity, some calculation will need to happen. The key item to remember is that on a properly configured browser, you can cache quite a bit of stuff. The web browser used in this example was IE 11 network monitor.

The Cellular Data Transfer Plan You Need When Using Dynamics CRM

Here is an estimation of the usage:

Main View

8 hrs a day * 10 times/hr * .47 MB == 37.6MB

Account

The Cellular Data Transfer Plan You Need When Using Dynamics CRM

8 hrs a day * 10 times/hr * .23 MB = 18.4 MB

Contact

8 hrs a day * 10 times/hr * .2 MB = 16 MB

Activity

8 hrs  a day * 10 times/hr *  0.23 MB = 18.4 MB

Lead

8 hrs a day * 10 times/hr * .16 MB = 12.8 MB

Opportunity:

8 hrs a day * 10 times/hr * .12 MB = 9.6 MB

Total per day:  112 MB

5 days per week * 4 = 2.18  GB

The above is using CRM 2013 online which has a TON of stuff and not indicative of a client’s CRM. Let's say the inflation factor is say 25% or 30%. And based on the information above, CRM-only usage is probably 2-2.5 GB/month.

As per the above analysis, the estimation is that if you ONLY do CRM + email on the 2 GB data plan you should be just fine with your usage, but it could be tight. If you plan on browsing the web, etc., then it's much easier to go over 2 GB.

We hope you enjoyed this blog! For more tips and tricks, head over to our CRM Book or sign up for one of our webinars for even more Dynamics CRM fun!

Joe CRM
By Joe D365
Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.

2 comments on “The Cellular Data Transfer Plan You Need When Using Dynamics CRM”

  1. I have a user who primarily relies on his cell phone for Internet access on his laptop. We just installed the CRM Outlook client, and he's claiming a huge spike of usage on his data plan. At this point, he's not fully using CRM -- he's probably only opening and updating a few records a day. Can you think of any reason he might have experienced the surge, assuming the surge is related to CRM at all? Does the Outlook client send/receive data from CRM even if the user isn't searching/opening/accessing records? Thanks for any input you might have!

    1. Hi Sarah - make sure he does not have the offline capabilities enabled/installed in his outlook crm client. This would create a small db and keep a chunk of the crm data offline.

      Now even teh online only outlook crm client will have a bit of backgroudn stuff it down loads. However, it should not be a huge amount. Here's our blog on outlook crm client best practices. one item to try for sure is to automatic email tagging.

      http://crmbook.powerobjects.com/system-administration/outlook-client-installation-and-configuration/outlook-client-best-practices/

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