Recently, Microsoft released Internet Explorer 11 (IE11), the newest version of its web browser. Depending on your settings, this update may be installed automatically on your computer.


One thing you may notice when you upgrade to IE11 is that you are redirected to the mobile site for Microsoft Dynamics CRM.

Redirecting to Dynamics CRM Mobile

The reason for the redirect is that IE11 does not import settings from the previous version of Internet Explorer. However, this can be fixed quickly by adding the domain of your CRM site into the list of sites to view in compatibility mode. Here’s how:

  1. Click the gear in the top right of IE and then select Compatibility View Settings.

Redirecting to Dynamics CRM Mobile Site in IE 11

  1. If you are already at your CRM web URL, IE will automatically populate the domain. You can just click the Add button.

Redirecting to Dynamics CRM Mobile Site in IE 11

  1. Once you have added the domain, refresh your browser and you will be redirected to the main version of the site, just like before the upgrade to IE11.

For more information on optimal IE settings for CRM, check out our previous post Configuring Settings for IE10 and CRM. You can also find out more about what Internet Explorer 11 has to offer in the official TechNet article.

Happy CRM’ing!

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Joe D365

Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.