If you have SharePoint integrated with Microsoft Dynamics CRM Online, you may have noticed a recent service update where you now experience the following:

troubleshooting
  • You cannot open a PowerPoint file by clicking its link in a document list. Instead, you must download it, and then open it.
  • When you search from a document list, the search results page never stops trying to load.

To resolve this issue, you’ll need to install the new Microsoft Dynamics CRM List Component for SharePoint Server 2013. You can download the list component from the Microsoft Download Center.

Important:   Only use the new List component after the SharePoint Online service update is complete. To learn when the SharePoint Online service update is scheduled for you, refer to the Office 365 service alert email that you were sent. You can also go to the Microsoft Service Health Dashboard.

Happy CRM’ing!

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Joe D365

Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.