We recently came across an error issue where a relatively new Microsoft Dynamics CRM 2011 environment could not import any solution.  The ambiguous error message was ‘You do not have the necessary permissions to change the domain logon name for this user’.  Even when logged on as an admin user in the server and CRM we kept getting the same error.

As we dug into it, we found the cause was that the crm application pool account needs read/write access to this folder on the CRM server.

C:Program FilesMicrosoft Dynamics CRMCustomizationImport

The application pool account is typically the network service account in a default out of the box installation.  This is a folder were all imported customizations are first copied to.

If you’ve run into this as well, we’d love to hear your story. Leave a comment.

Happy CRM’ing!

Image courtesy of Flickr user dno1967b.

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Joe D365

Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.