In this webinar, our experts showcase a variety of demo use cases of how different components of the...
I need to schedule my people and equipment resources to provide a service to a customer.
One of the most underutilized areas in Dynamics CRM is its Service Scheduling functionality. Service Scheduling in Microsoft Dynamics CRM helps organizations track the service scheduling process including:
In the last two months we walked through the process of managing different service types, your resources and sites and then how we schedule those resources to perform services. This month we will look at how we report on those scheduled/delivered services.
Scenario
Let's look at a real life example of a dermatology office needing to schedule their services. This is a complex example that requires scheduling medical professionals who have different skill sets, work with specialized equipment and are located at different sites (clinics). For this scenario, the business must meet the following scheduling requirements:
Reporting on Service Activity using Reports
In the reports library you have a report called "Service Activity Volume". This report can be run based on a time period filter or any other filter you add while running it. Once the report is generated you can group the data by activity count or duration and then by month, week, day, user, facility/equipment, service type, site, customer or status reason.
Reporting on Service Activity using Dashboards
Create an Advanced Find view of all Service Activities and add the columns that you want to chart. Using PowerDashboards you can create a dashboard and add the charts that you want to display on that dashboard. You can watch a video on how to create dashboards at: https://powerobjects.com/blog/why-powerobjects.aspx
Below is an example of a dashboard with 4 charts:
Summary
Dynamics CRM has pre-built reports that allow you to view your scheduled services for a certain time period and then grouped in many different ways. PowerDashboard gives you limitless capability to chart any type of data regarding your service scheduling activities.
I've just started with CRM 2011 and one thing I am not clear on is why instead of the typical "Regarding" field is there a field for "Customers", and it even allows you to select more than one customer. Why would I ever want/need to use that field? As opposed to the Regarding field which is employed on all other forms.
Thanks