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Performance Tools Built Into CRM

Post Author: Joe D365 | October 19th, 2015

There are a lot of factors that can contribute to CRM performance issues and sometimes it's hard to know where to begin troubleshooting. Maybe your issues are caused by a network latency issue, an SQL issue, or a possible server resource issue. CRM has built-in performance tools to assist you with this!

1. Check your latency and bandwidth at https://CRMUrl.com/tools/diagnostics/diag.aspx (make sure to replace CRMUrl.com with the actual CRM URL).

As a general guideline, performance will start to degrade when latency > 150 ms and/or bandwidth < 50 KB/s. Performance Tools

2. Another great tool that is built right into CRM (2013 SP1 and up) is the CRM Performance Center. To activate, simply log into CRM then click CTRL+Shift+Q on your keyboard. Click Enable, then click Refresh. When browsing in CRM, this will capture how long it takes components to load. This is a great alternative to tools like Fiddler and won't require you to install additional third-party tools.

Performance Tools

Hopefully these tips will help you successfully troubleshoot performance issues you may be experiencing. Feeling overwhelmed with managing your CRM system? We offer a range of support options to fit a variety of needs!

Happy CRM'ing!

Joe CRM
By Joe D365
Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.

8 comments on “Performance Tools Built Into CRM”

  1. Hi Joe,
    Very interesting post! In case there is a latency and/or bandwidth problem with our CRM Instance, how can we fix this?

    1. Hi - If you have high latency and low bandwidth the issue is between the workstation and the crm server. Low bandwidth is almost always on the workstation/client side.......check if there is a bottle neck. What is your avg reading for bandwidth and latency? and is crm and your workstation in the same geographical location?

      1. My average latency is 733 ms and bandwidth is 28KB/sec
        My CRM Online istance is in US and my client side in GREECE, so I suppose this might be the problem of the tool.

  2. Hi Joe. Thank you for the posted information.

    Do you think it might be associated with large values in
    browser1

    JavaScript Array Benchmark >100
    JavaScript Morph Benchmark >50

    browser2
    JavaScript Dom Benchmark >200
    Thank You.

    1. Hi,

      The numbers do appear a bit high. Are you using IE 11 or a new version of Chrome ? If not could be related to using an older browser.

  3. Quick warning: Don't press Ctrl + Shift + Q in Chrome, this is the Exit hotkey...

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