The Microsoft Dynamics CRM 2015 Spring Update is here and PowerObjects is ready to guide you through the many enhancements and changes! Our education team at PowerObjects will be leading a CRM 2015 Spring Update webinar series starting on May 6. This weekly, eight part series will focus on demonstrations of the new features released for Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, Microsoft Social Engagement (formerly Microsoft Social Listening), and Parature, from Microsoft.
Here is the breakdown for each session:
- Session 1: What’s New – Spring 2015 Update
Come up for some air and take in a deep breath because we’re going to look out at the horizon of what Microsoft is bringing to Dynamics CRM this spring. Through a live demonstration, we will show you all the new features CRM users will experience and some of the new toys CRM Administrators will get to play with next! You will walk away with an understanding of what you can expect when you schedule the update and what the effort will be to help your organization adjust to the new changes.
- Session 2: Understanding Navigation and Themes
It’s time to take a deeper dive into the new navigation changes that will most likely impact end-users of Microsoft Dynamics CRM. In this session will demonstrate the new navigation changes and discuss how navigation can be customized for your needs. And if that’s not enough, you can now customize the branding of the application to suit your fancies. Attend this 30-minute training to find out how!
- Session 3: Understanding Excel Integration Changes
In this 30-minute training, we’ll show you how the integration with Excel has been completely transformed in the Spring Update to Microsoft Dynamics CRM. Not only has the export to Excel been enhanced for better usability, but there are now immersive Excel experiences, which will enable users to update multiple records on the fly. These are super exciting enhancements that will make life easier for many end-users. Take this opportunity to learn how it all works!
- Session 4: Understanding OneNote Integration
If you are not familiar with OneNote, you need to attend this 30-minute session to understand it’s amazing business value. Now integrated with CRM, OneNote adds major productivity and knowledge sharing to your business processes. This feature has the power to transform user adoption and triple your return on investment from Microsoft Dynamics CRM.
- Session 5: What’s New in Microsoft Dynamics Marketing?
Microsoft Dynamics Marketing (MDM) is one of the many marketing solutions PowerObjects implements —and it’s getting even better! In this 30-minute demonstration, we’ll touch on the basics of what MDM provides, as well as the new features you can expect to be using shortly after this Spring update.
- Session 6: Updates for Administrators and Customizers
Join us for 30-minutes in CRM utopia where we demonstrate all the new features Microsoft is giving us to play with this spring. CRM Administrators and Customizers love to finder cheaper, better, and faster ways to deliver value to end-users—and this is training is your ticket. You’ll hear about the platform improvements, new tools for customization, as well all the fun with email tracking and server-side sync.
- Session 7: What’s New in Social Engagement
The updates to Microsoft Social Listening this spring are so expansive that the solution now has a new name: Microsoft Social Engagement. As you might expect, this 30-minute training will show off new analytics capabilities along with social profiles and integration points with Microsoft Dynamics CRM.
- Session 8: What’s New in Parature, from Microsoft?
Parature, from Microsoft helps you deliver an unparalleled user experience, and this spring you will see massive improvements in the knowledge management, self-service, automation, mobile, and reporting capabilities of Parature. We’ll also check out the new Omni-portal, which allows you to localize global support and manage customer experience with various brands. Join this 30-minute webinar for a whirlwind preview of the new functionality to find out what you can expect next in transforming your customer service efforts with Parature.