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Advanced Find Freezing on Picklist with Windows 7 and Internet Explorer 8

Post Author: Joe D365 | May 21st, 2010

Recently we began experiencing the Advanced Find window freezing when attempting to add a picklist to an Advanced Find query. After much digging into this we found this is related to Windows 7 with Internet Explorer 8.

To resolve this issue we edited the AdvFind.aspx and added the following code the AdvFind.aspx in the CRM web directory and saved.

 <% if (Request.Params["AutoRun"] != "False") { %>
if (location.href.indexOf("?") > 0)
location.href = location.href + "&AutoRun=False";
else
location.href = location.href + "?AutoRun=False";

<% } %>

 

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Joe CRM
By Joe D365
Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.

6 comments on “Advanced Find Freezing on Picklist with Windows 7 and Internet Explorer 8”

  1. Nice fix, we are seeing the same issue at several clients. Unfortunately, your approach works but is unsupported. Wondering if MSCRM is fully aware of the issue for the next UR ?

    1. Yeah - we submitted it as a bug to MIcrosoft so hopefuly it will be included in UR 11 or 12. In the meantime that is the best temporary fix we could come up with.

  2. Hello-

    Agreed this is a potential workaround, but definitely not supported and any changes you make to .aspx pages like that will never be updated when applying future Update Rollups, so you can leave yourself in an even worse scenario.

    The other quick workaround is to just click in the field within the Advanced Find after the Operator (ie: equals) and then select the ellipse (…) button. Thanks to Emily from Dixon-Hughes for sharing that with me in a webinar last week.

    We are currently planning on having a fix included in UR11 in early June.

    Thanks for your patience and please go with this workaround vs. updating .aspx pages to avoid any potential issues with not getting updated .aspx pages via future UR’s.

    Thanks!
    Shawn Dieken
    Microsoft Premier Field Engineer

    1. Hi Shawn,

      Thanks for the feedback. Yeah, you are correct, our work around is certainly not supported and we plan on removing when we do install UR11. But in the mean it seems to be humming along well.

  3. Has this been fixed in UR11 or UR12? I need to know which rollup so I can work with your vendor to do an update.

    Thanks for the work around. When I click in the field before clicking the ... to do the lookup it works properly and doesn't lock up.

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