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CRM 2011

Window was unable to open, and may have been blocked by a Pop-up blocker in Microsoft Dynamics CRM, Part Deux

Post Author: Joe D365 | March 1st, 2010

Awhile back we posted THIS which described how to fix the error message shown below.

pop-up

While that fix worked for the vast majority of users experiencing the message, there still was a small amount of folks who had the message persist after making the changes.

Last week Microsoft released Update Rollup 9 and in the accompanying KB article, they also posted the following tidbit:

The Internet Explorer team released a cumulative update on 1/21/2010. This cumulative update is recommended for customers that use Microsoft CRM. It will resolve issues caused by the popup blocker when using the CRM Client. It will also help resolve formatting issues when using the CRM web client submenus in an Internet facing deployment.

The IE8 cumulative update can be obtained from Microsoft Update. More information about this update can be found at http://support.microsoft.com/kb/978207.

IE8 users experiencing the pop-up blocker issue should download and install the update recommended by Microsoft above.

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