Webinars on Demand
Service Ambassadors Part II: Creating Better Customer Experiences  51 min

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Webinar Details

In Part II of our Service Ambassador series, we’ll review how leading organizations are empowering front-line personnel through the accessibility of data, thus becoming strategic customer ambassadors. How does a world class business begin the process of making the changes to embrace an information-enabled (or data-enabled) customer success strategy?

In this webinar, Sumair Dutta from The Service Council will present recent research data conducted by The Service Council and PowerObjects’ Greg Moser will be speaking on the importance of the customer experience.

Speakers

Greg Moser 
Practice Director, Customer Experience & Financial Services
PowerObjects

Sumair Dutta 
Research Analyst
The Service Council