Webinars on Demand
Overview of Enhanced SLAs in CRM 2015

Take Service Level Agreements (SLAs) to the next level with this Service functionality that has been enhanced and improved in CRM 2015.

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Webinar Details

This 30-minute webinar from PowerObjects CRM University is your chance to learn to support the lifecycle of your support cases. These new features include not only the ability to pause the SLA timers but also expand the KPIs with the new SLA KPI Instance entity.

This session will include a live demonstration so that you can get a sneak peak at these exciting enhancements. If you are already leveraging SLAs in your CRM 2013 SP1 environment or you’re new to this functionality, sign up for how this feature can help your organization provide world-class Customer Service.


  • Tad Thompson

    CRM Microsoft Certified Trainer & Senior Technical Advancement Developer